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Order Status
Has my order shipped?
  Orders are processed Monday-Friday with a goal of 100% accuracy on quality and timeliness for all shipments
Standard (UPS Ground), non-expedited orders received, will shop within two business days (48 hours).
All standard deliveries are shipped via UPS Ground and should arrive within 4-7 business days. We do not ship to PO Boxes.
All orders will arrive with a packing slip. Please confirm that all of the information on the packing slip is consistent with the materials inside the package. If you find a discrepancy or any damaged materials, please keep your original packaging and contact customer service at (703) 632-1943.
Online Store - ships to domestic and international locations. We do not ship to Post Office (PO) boxes.
  • For East Coast Locations: orders will arrive 1-4 business days of shipment via ground service.
  • For West Coast Locations: orders will arrive within 4-7 business days of shipment via ground service.
  • For International Locations: orders will arrive within 5-7 business days of shipment via ground service.
International Shipping - International shipping is available to the international locations, as shown in the "Country" drop-down box during check-out. For such shipments, please contact customer service at (703) 632-1943. We will give you estimated freight charges for your approval. Please note that any duties and/or taxes placed on orders will need to be paid for by the purchaser. There is an additional document handling fee of $15 for all international orders.
How do I change quantities or cancel an item in my order?
  Contact customer service at (703) 632-1943.
How do I track my order?
  Contact customer service at (703) 632-1943.
My order never arrived.
  Contact customer service at (703) 632-1943.
An item is missing from my shipment.
  Contact customer service at (703) 632-1943.
My product is missing parts.
  Contact customer service at (703) 632-1943.
When will my backorder arrive?
  If you have an item on backorder, we will contact you to let you know of the estimated ETA.